Privacy Policy.
Last updated: September 2, 2025
At NeoNative, we take the protection of your personal data very seriously. This Privacy Policy explains how we collect, use, and protect your information when you visit our website neonative.com.co, interact with us on social media, or communicate with us through other digital channels.
By accessing or using our services, you consent to the processing of your information in accordance with this Policy and Colombian data protection regulations (Law 1581 of 2012 and related provisions).
Company Information
- Data Controller: NeoNative
- Location: Villa de Leyva, Colombia
- Email: info@neonative.com.co
- Phone: +57 3059475426
Data We Collect
We may collect the following personal data:
- Full name
- Email address
- Phone number
- Address (when needed for billing or communication)
- Class preferences and English level
- Website usage information (browsing history, cookies, IP address)
How We Use Your Data
We use your personal data for the following purposes:
- To manage class bookings, evaluations, and related communications.
- To contact you via email, phone, WhatsApp, or social media.
- To send class reminders, study materials, and service updates.
- To provide you with information about new courses, promotions, or events (with your consent).
- To analyze website usage and improve user experience through tools such as Google Analytics and Facebook Pixel.
- To comply with legal and contractual obligations.
Interaction with Social Media and Third Parties
NeoNative may interact with you through the following platforms:
- Google (Analytics, Gmail, account access)
- Facebook
- Instagram
- WhatsApp
- Threads
- X (formerly Twitter)
- LinkedIn
If you register, contact us, or interact through these platforms, we may access information you have made public or authorized us to use (such as your name, email address, contact list, or activity).
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and analyze traffic.
- Essential cookies: required for the website to function properly.
- Preference cookies: store your settings, such as language.
- Analytics cookies: allow us to measure traffic and usage patterns (e.g., Google Analytics).
You can configure your browser to refuse cookies, but some features of the website may not function correctly without them.
Data Retention and Deletion
- We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy.
- You may request the deletion, correction, or update of your data at any time by contacting info@neonative.com.co.
- In some cases, we may need to retain certain data to comply with legal obligations.
Data Security
We implement reasonable security measures to protect your personal data. However, please note that no internet transmission or electronic storage system is completely secure.
Children’s Privacy
Our services are not directed to individuals under the age of 13.
If NeoNative provides classes for minors, registration and data processing must be authorized by parents or legal guardians.
Data Sharing and Disclosure
We may share your personal data in the following situations:
- With service providers who support our operations or communications.
- With business partners offering complementary services (e.g., payment processors).
- In the event of a merger, acquisition, or sale of assets.
- When required by law or authorities.
With your explicit consent, for specific purposes.
Updates to This Policy
NeoNative may update this Privacy Policy from time to time. We will publish the revised version on our website and indicate the date of the latest update.
Contact Us
If you have any questions about this Privacy Policy or the processing of your personal data, you can reach us at:
- Email: info@neonative.com.co
- Website: neonative.com.co
- Phone: +57 3059475426
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